Refund policy

Return and Refund Policy

At ELVERIA®, customer satisfaction is important to us. This Return and Refund Policy explains the terms under which returns, refunds, and exchanges are accepted.

1. Eligibility for Returns

You may request a return or refund if:

  • The item arrived damaged or defective

  • You received the wrong item

  • The product is not as described

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

2. Return Window

Return requests must be submitted within 14 days of receiving your order. Requests made after this period may not be accepted.

3. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items damaged due to misuse, normal wear, or improper handling

  • Items returned without prior approval

  • Gift cards, promotional items, or free bonuses (if applicable)

4. How to Request a Return

To initiate a return or refund, please contact us at contact@supporteam.shop and include:

  • Your order number

  • A brief explanation of the issue

  • Clear photos or supporting evidence (if applicable)

Our support team will review your request and provide return instructions if approved.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method

  • Processing time is typically 5–10 business days, depending on your payment provider

6. Exchanges

Exchanges are only available for items that are defective, damaged, or incorrect. Please contact us for assistance with an exchange request.

7. Return Shipping Costs

  • If the return is due to an error on our part (damaged, defective, or incorrect item), ELVERIA® will cover the return shipping cost.

  • For all other approved returns, the customer is responsible for return shipping fees.

8. Late or Missing Refunds

If you have not received your refund within the stated timeframe:

  1. Check your bank or payment account again

  2. Contact your payment provider

  3. Contact us at contact@supporteam.shop for further assistance

9. Policy Updates

ELVERIA® reserves the right to update or modify this Return and Refund Policy at any time. Any changes will take effect immediately upon publication on our website.